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What should you do if your Memphis home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your loved ones – against the various risks you might encounter, like theft, fire, and carbon monoxide leaks. Although your home may be prepared, that doesn’t mean you are. Do you have a good idea of what to do if your Memphis home alarm system goes off? The blaring of an alarm can be jarring, confusing, and could cause panic. Your best choice is to stay composed and follow these simple suggestions.

Actions to Take Whenever Your Home Alarm System In Memphis Triggers

It’s a situation no resident desires to face, but it’s also why you put in a home alarm system from the outset. You’re woken up in the middle of the night with the distinct blaring of an alarm after a security sensor has been activated. Now what should you do?

  1. Stay calm. This is easier said than done when your home security alarm is blasting, and your pulse is racing. But keeping a cool head is the most effective way to assess the situation. Avoid the impulse of trying to manage the emergency on your own instead let your monitoring experts and first responders perform their job.
  2. Take care of your loved ones. Your priority should be your family members and moving them to safety. If you are dealing with a intrusion, this might include moving to an appointed secure area as far from points of entry as possible. There’s a good chance that your alarm may have frightened away the invader, but it’s always better to be safe than sorry. If there’s smoke or a fire, you ought to leave your house immediately.
  3. Grab your smartphone. These days, almost all people take their smartphones with them always, but you may forget to grab it during an emergency. It’s a good thing to have. You’ll be able to stay in touch with your monitoring specialists and receive notifications through your home security app.

Collaborate With Your 24/7 Monitoring Specialists

The moment your home alarm system in Memphis goes off, your 24-hour monitoring specialists will instantly act. Their first step is to validate your alarm, and that involves reaching out to you. The protocol they follow depends on the type of emergency. To illustrate, if a medical emergency is triggered, one attempt will be made to reach you before help is dispatched. If you’re dealing with a burglary alarm - the most frequent kind of event - a monitoring professional will abide by these guidelines to reach out to you:

  • An effort will be made to reach you using the command hub. You will usually be required to supply a passcode.
  • If that effort isn’t successful, a call is attempted to your principal contact number.
  • An alternate number or first emergency contact is called next.
  • If there is still no answer, nearby law enforcement officers are sent.
  • Your monitoring agents will follow up with you again once authorities are alerted.

If you're not able to communicate with monitoring staff, don't worry. Help will still be sent even if you're not available to confirm the emergency.

Get prepared for any situation with a Vivint home alarm system in Memphis

Get prepared for any situation with a state-of-the-art home alarm system in Memphis from Vivint. Contact (901) 763-6618 to begin customizing your home’s protection today.